spaceman Casino & Sportsbook Terms
These terms govern your use of spaceman, our online gaming and sportsbook platform available where local law permits. By creating an account on spaceman, depositing funds, or placing any bet or game stake, you agree to our terms and accept our policies on account management, deposits and withdrawals, dispute resolution, and jurisdiction restrictions. Our terms are straightforward: we require identity verification (KYC) before your first withdrawal, we settle all bets fairly and promptly, and we process deposits and payouts through trusted payment partners including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts at mobile banking, local payment, online payment, e-wallet.
We at spaceman operate under the principle that you should understand our policies before you fund your account. This page covers account opening, deposit and withdrawal procedures, bonus terms (if applicable), our dispute resolution process, and your rights as a spaceman user. If any term is unclear, our support team is available via live chat, email, and in-app help to answer your questions. Jurisdiction restrictions apply—our services are available only where online wagering is lawfully permitted, and you are responsible for verifying that your access complies with your local law.
Account Opening and User Eligibility on spaceman
To create an account on spaceman, you must be of legal age in your jurisdiction (typically 18 or older) and not resident in a jurisdiction where online gaming is prohibited by law. During signup, you provide your legal name, date of birth, phone number, and email address. You declare that all information is accurate and complete. We verify your age and identity through national ID, passport, or driver's licence during KYC before your first withdrawal. If you cannot provide valid identity documentation, your account remains open for deposits and gameplay, but you cannot withdraw funds until KYC is complete.
We at spaceman reserve the right to suspend or close accounts that violate our terms, including accounts used for fraud, money laundering, or attempts to circumvent our payment or verification systems. If your account is closed due to policy violation, any balance on your account is forfeited. We do not reopen closed accounts except in cases of documented error. You are responsible for maintaining the confidentiality of your login credentials; we are not liable for unauthorized access if you share your password or fail to log out on shared devices.
Key account conditions on spaceman
- You must be of legal age and resident in a jurisdiction where our services are lawful
- Identity verification (KYC) is required before withdrawal
- You are responsible for your login credentials and account security
- One account per person; duplicate or multi-accounting violates our terms
- Account closure due to policy breach results in forfeiture of balance
Deposits and Withdrawal Procedures on spaceman
Our spaceman platform accepts deposits via e-wallet partners DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for instant funding. Bank transfers to virtual accounts at mobile banking, local payment, online payment, e-wallet settle within one business cycle. We do not charge deposit fees; your payment provider may apply its standard rate. Minimum deposit amounts vary by payment method and are displayed on the deposit screen before you authorize payment. Once your deposit arrives, your spaceman balance updates immediately, and you can place bets or play games without further verification.
To withdraw on spaceman, you must have completed KYC verification. Navigate to the Cashier section, select your payout method, and enter the amount. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within minutes. Bank withdrawals settle within one business day under normal conditions. During national holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, banking delays may extend settlement by one to two additional days. We at spaceman process withdrawal requests in the order received, subject to anti-fraud review. If your withdrawal triggers a security check, our team will contact you with verification requests; this may delay payout by up to two business days. Once approved and sent, withdrawals cannot be reversed or redirected.
Betting Rules and Settlement on spaceman
On spaceman, each game or market displays its rules, payout odds, and settlement conditions before you place a stake. We settle all bets fairly and promptly according to published rules. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) settle in real time as the dealer or system concludes each hand. Slot games settle immediately when the spin concludes. Football markets covering Liga 1, Piala Indonesia, Champions League, and other tournaments settle when the match concludes, adjusted for any official result corrections within 48 hours of match end. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle when the tournament official announces final results.
We at spaceman do not void settled bets except in cases of documented error—such as a system malfunction displaying incorrect odds, or a payout calculated in breach of published rules. If we identify such an error affecting your bet, we will notify you, explain the correction, and adjust your balance accordingly. You retain the right to dispute any settlement through our resolution process described below. Unresolved bets (bets that do not settle due to cancellation, postponement, or technical failure) are refunded to your spaceman account in full within two business days.
Bonus Terms and Conditions on spaceman
If spaceman offers promotional bonuses (deposit match, free spins, or tournament prizes), the specific terms of each promotion are published in the promotion's dedicated page or in-app announcement. Typical conditions include: the bonus is credited only to verified accounts; the bonus must be wagered a specified number of times (e.g., 5x the bonus amount) before you can withdraw the bonus portion; the bonus expires if unused within a set period (typically 30 days); and some games may contribute less toward the wagering requirement. You should read the full promotion terms before accepting any bonus.
We at spaceman reserve the right to modify, suspend, or cancel any promotion at any time with notice. If you breach bonus conditions (for example, by attempting to abuse a promotion through multi-accounting or system exploitation), we may forfeit your bonus and any winnings derived from it, and we may suspend your account pending investigation. Bonus disputes are handled through our standard resolution process outlined below.
Dispute Resolution and Complaints on spaceman
If you believe spaceman has made an error in settlement, payment, or account management, contact our support team through live chat, email, or in-app help. Describe your issue clearly, include relevant bet IDs, transaction IDs, or screenshots, and specify the outcome you seek (reversal, correction, or investigation). Our team reviews your complaint within one to two business days and responds with our findings. Most disputes—incorrect payout amounts, delayed withdrawals, settlement errors—are resolved within this window.
If you disagree with our initial response, you may escalate your complaint. Escalated cases are reviewed by a senior team member or specialized department and typically resolve within three to five business days. If we cannot reach agreement after escalation, you may request formal dispute resolution. We at spaceman follow standard industry practices for unresolved complaints and may refer your case to an independent arbiter if our internal process does not satisfy you. Your jurisdiction's consumer protection authority may also provide guidance on local dispute procedures.
Jurisdiction and Legal Restrictions
We at spaceman do not offer our services in jurisdictions where online gaming is prohibited by law. You are solely responsible for verifying that your access to spaceman and your use of our platform comply with applicable law in your jurisdiction. If you are resident in a jurisdiction where our services are restricted or prohibited, you must not create an account, deposit funds, or place bets on spaceman. If we identify that you are accessing spaceman from a prohibited jurisdiction, we may suspend or close your account, and any balance may be forfeited in accordance with local law.
Our spaceman platform operates in compliance with applicable regulations where we are licensed or registered to operate. We maintain standard security practices, handle customer data according to our privacy policy, and report suspicious activity to relevant authorities as required. These terms are governed by the laws of the jurisdiction in which spaceman operates; any legal dispute arising from these terms or your use of spaceman shall be resolved according to that jurisdiction's law and procedures.