spacemanFrequently Asked Questions
Users of our spaceman platform ask about account setup, payment methods, game categories, and account security. This FAQ covers the questions we hear most often, helping you understand how spaceman works, how to deposit and withdraw, what to expect from our support team, and how we protect your information. Whether you're new to spaceman or already have an account, these answers should clarify the basics of registration, KYC verification, withdrawals, and access rules.
We've organized this page by topic so you can jump to the section that interests you: account and registration, payments and transactions, game types, and security. If your question isn't answered here, our Help Center has more detailed guides, or you can contact our support team via live chat, email, or in-app messaging during business hours. For legal details about our terms of service, user rights, and privacy practices, please see our terms and conditions and privacy policy.
spaceman is available only in jurisdictions where online gaming and sports betting are lawful. We require all users to verify their identity and confirm their location during account setup. This page explains how verification works, what documents we accept, and how long the process typically takes. We also cover payment options specific to Indonesia—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet.
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal methods, fees, processing windows, and transaction limits
- Games and bettingfootball leagues, live-dealer tables, slots, esports, and game rules
- Security and supportdata protection, account recovery, bonus terms, and contact channels
No. Each person may maintain only one active spaceman account. We detect and close duplicate accounts to ensure fair play and prevent fraud. If you've forgotten your login details for an existing account, we can help you recover it through our account recovery process—check your email for a reset link or contact our Help Center. Attempting to open multiple accounts using the same or similar identity documents will result in account suspension and may affect your ability to withdraw funds.
We at spaceman protect your account data using encryption in transit (HTTPS) and standard security practices at rest. Your login credentials, payment information, and identity documents are stored securely and never shared with third parties except where required by law. Your payment details are tokenized—we don't retain full card or bank account numbers. You can review our data-handling practices in our privacy policy. If you believe your account has been compromised, log out from all devices, change your password, and contact our support team immediately. We can help you review recent activity and restore your account's security.
Payments and transactions
spaceman does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, or your bank e-wallet, mobile banking, local payment, online payment) may charge transaction fees depending on your account type and the payment method. We recommend checking with your payment provider for their standard fees. Deposits are processed instantly for e-wallets and e-wallet; bank transfers may take one to two business days. Withdrawal requests are reviewed for compliance before processing; typical review windows are one to three business days, subject to any verification requirements.
spaceman supports deposits from our welcome offer onwards across all payment methods—e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and bank transfers (online payment, e-wallet, mobile banking, local payment). There is no maximum account preferences, but large transactions may trigger additional verification for security purposes. We recommend starting with a small deposit to confirm your payment method works, then depositing larger amounts as needed. If you encounter any issues during deposit, check that your e-wallet or bank account has sufficient balance and that you're connected to a stable internet connection. Our Help Center has step-by-step guides for each payment method.
Our spaceman support team responds to live-chat queries during business hours—typically within one hour. Email inquiries are answered within one business day. For account verification and KYC review, we aim to complete most checks within twenty-four hours; complex cases may take up to three business days. Withdrawal requests are reviewed as part of our anti-fraud process; standard processing is one to three business days from submission. During peak periods or on holidays such as Idul Fitri or Idul Adha, response times may be longer. You can track your ticket status in the Help Center or by logging into your spaceman account.
Games and betting
Live-dealer tables on spaceman—blackjack, roulette, baccarat, and Dragon Tiger—feature a real dealer and real cards or wheels streamed live to your screen. You place bets and watch the outcome in real time, and the house edge is fixed by the game rules. Slots such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are automated games with random outcomes determined by a computer algorithm (RNG). Slots can be played at your own pace; live-dealer tables follow the dealer's schedule. Both are games of chance, and outcomes cannot be predicted. Our terms and conditions explain the odds and rules for each game category.
spaceman occasionally offers welcome bonuses to new account holders—for example, a match bonus on your first deposit, subject to terms and conditions. Any bonus offer requires you to meet playthrough requirements (betting the bonus a certain number of times) before you can withdraw winnings. Bonus terms vary by promotion; we always display the exact playthrough and validity period when you claim an offer. Bonuses cannot be withdrawn as cash; they must be used to place bets. For current promotions and their specific conditions, check your account's Promotions tab or ask our support team. We do not offer bonuses that guarantee winnings or claim to reduce house edge.
Security and support
spaceman requires a photo ID (national ID, passport, or driver's license) and a recent selfie holding the ID for face verification. We accept digital uploads via your mobile app or web account. The ID must be current (not expired) and clearly legible. Your name on the ID must match your spaceman account name. Verification typically completes within twenty-four hours; you can use most spaceman features (betting, tables, slots) while your KYC is pending, but withdrawals are held until verification is complete. If we request additional documents, we'll notify you via email or in-app message. Our Help Center includes a photo guide showing how to submit a clear ID image.
On the spaceman login page, click "Forgot your password?" and enter the email address associated with your account. We'll send a password-reset link to that email. Click the link, enter a new password (at least 8 characters, with uppercase, lowercase, number, and symbol), and confirm. The reset link expires after one hour for security. If you don't receive the email, check your spam folder or contact our Help Center. For additional security, we may ask you to verify your identity using your phone number or ID before allowing a reset. Account recovery is typically completed within one business day.
If you see unauthorized transactions or login attempts on your spaceman account, sign out immediately from all devices and contact our support team. We can review your account activity, lock it temporarily, and help you change your password and recovery settings. Do not share your password or two-factor authentication codes with anyone. If funds were transferred without your authorization, report it within twenty-four hours—our team will investigate and may be able to reverse the transaction, subject to our terms. Enable two-factor authentication in your account settings for extra security. We take fraud seriously and will work with you to restore your account's integrity.
spaceman accounts remain accessible on most public holidays, including Idul Fitri, Idul Adha, Imlek, and Nyepi, so you can bet and deposit at any time. However, our support team and payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may operate on reduced schedules during major holidays. If you submit a withdrawal request on a holiday, it may not be reviewed until the next business day. Deposits via e-wallet are typically processed instantly regardless of the holiday. We recommend checking the spaceman Help Center or contacting support if you plan to withdraw during a major holiday, so you understand the likely processing timeline.